Terms and Conditions

EXCLUSIONS

• Visa Charges & Travel Insurance
• City Taxes/ Surcharge / peak season charges / Festival or exhibition surcharges if applicable.
• Any expense of personal nature
• Anything not included in the “Package Inclusions”

Booking Conditions:

• A non – refundable deposit of 25% of total booking of per person to initiate a booking if travel date is more than 45 days from the date of booking for destination
• A non – refundable deposit of 50% of tour cost if travel date is Less than 45 days from the date of booking
• A non – refundable deposit of 75% of tour cost if travel date is Less than 30 days from the date of booking
• A non – refundable deposit of 100% of tour cost if travel date is Less than 20 days from the date of booking
• 6 Month Valid Passport copies( Front/Back) from Date of Travel
• Visa Fee & Service charges are non-refundable
• For Cruise booking: Full cruise payment required within 2 days of package confirmation.
• No refund either in part or in full will be made for any unused part of the services provided in the package
• Full payment is required on confirmation of all services and before departure as per cancellation policy
• Any flights, non-refundable hotel, cruise, visa (if applied) booked as part of this holiday package are non-refundable and no refund shall be made upon cancellation.

Cancellation Policy:

• 45 Days & Above Booking Amount will be forfeited
• 45 – 30 days: 50% of the total cost
• 30 – 20 days: 75% of the total cost
• 20 – 0 days: 100% of the total cost
• In case of No-show 100%

Terms and Conditions for Hotel:

All outstanding master account charges shall be due and payable before the group check-out. Settlement may be made in Singapore currency or approved credit card. If credit card is used, the card must be presented to the cashier at the beginning of the event in order that the estimated charges may be pre- approved.

Individual Guest’s Account

Unless otherwise advised, all incidental charges will be billed to the account of each individual guest, to be established in their individual name upon registering with the Hotel and payable by such guest upon check-out.

Bank Details

Your organization may send remittance to the following bank account for deposits and payment.

MULTIPLEWINSOLUTIONS PTE LTD

BANK NAME:-                                    OCBC BANK

ACCOUNT NUMBER:-

Services Charges & Goods & Services Tax (GST)

Rates quoted herein are inclusive of 10% service charge and prevailing taxes and 7% goods & services tax (GST) unless stated otherwise. Service charge and taxes are subject to legislative changes. Increases shall be borne by the payer, and decreses shall be charged accordingly by the Hotel.

Payment of Charges

The Organization shall make the following payments to the Hotel according to the schedule set below:

Cancellation/Postponement Policy

After this agreement is signed, the following cancellation and postponement policy shall apply should the entire event be cancelled or postponed:-

Individual Guest’s Account

Unless otherwise  advised, all incidental charges will be billed to the account of each individual guest, to be established in their individual names upon registering with the Hotel and payable by such guests  upon check-out.

Repair And Renovation works

The Hotel reserves the right, to close any part of its facilities and to carry out such repairs, renovation/s   and  upgrades  to the Hotel from time to time and at any time as it deems fit in its absolution discretion.

Efforts will be made to share information in a timely manner. In such a case, the hotel will not be liable for any compensation whatsoever.